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Can I pay late?
Yes! We are happy to accept late orders at our office at 605 5th Ave., Safford. If we are closed, you can drop off filled out order forms with payment through the mail slot on our door.
The online ordering link will be open for 72 hours after picture day. You can also place late orders with a credit card by calling 928-428-0206, Tuesday- Thursday.
For orders to be sent to the school, they must be paid within one week of picture day. After that, they must be picked up at our studio.
Can I pay for all my kids in one envelope?
Please fill out a separate order form with a separate payment for each child.
Can I pay for all my kids with one check?
It is best to use a separate check for each order.
I pre-ordered online do I still need to turn in an order form?
FOR FALL SHOOTS: No, we photograph all students at school in the FALL
FOR SPRING SHOOTS: If they do not attend Safford schools, yes. At SUSD, we photograph all students in the Spring.
For all other schools, we do not photograph all students so we need to know your students needs to be photographed. You can send a note, order form or copy of your receipt with your student to ensure their teacher sends them for photos.
Can I pay with Venmo?
We are no longer able to accept Venmo payments.
***If you need to get in touch, please call 928-428-0206, text 928-250-8196
or email [email protected].***
VIEWING PICTURES & ONLINE ORDERING
Can I pickup my online order at your office to avoid shipping fees?
No, online orders are shipped to you directly from our lab. You can reduce shipping costs by combining multiple children in one order from the same school. You can also call 928-428-0206 and place a phone order directly with us. Please contact us for late order
deadlines.
I don't know my child's password?
For SCHOOL PICTURES your child's password will be their last name and student ID number. Example: smith123456. If you don't know your child's number, please contact their school. Most students will have their ID number memorized as their lunch or computer number. To protect privacy we are unable to give passwords out.
For SPORTS PICTURES Coaches are given a card for each player that will have their online access code. If you did not receive one from your coach, we can give you the code if you provide us with your students team name, first and last name, and school Student ID number.
My Child missed picture day. Can I bring them to your studio to have them taken?
Yes! Please call for an appointment. Also, towards the end of each semester we offer a preschool/homeschool/retake day here at our studio.
Can I get pictures of my preschooler/unenrolled child?
Yes! Towards the end of each semester we offer a preschool/homeschool day here at our studio. We are also happy to photograph your child BEFORE school starts at one of our scheduled schools. Be sure to check with the school office to be sure they allow visitors.
Can I have my children's pictures taken together?
Yes, but due to space limitations we can only photograph up to 4 people together.
When are retakes?
Please click HERE to view our retake dates and policies.
How can I view my child's photo online?
From the menu above click 'ORDER CURRENT SCHOOL PICTURES', click your childs school, grade, teacher and then their name. Enter your child's last name and student ID number as their password.
example: smith123456
Where can I view the background choices?
Current background choices are displayed on our home page or click HERE.
My child has multiple orders. Can you package their photos separately?
All orders that are delivered to the school will be packaged the same envelope. If you would like your child's order to be packaged separately you must place an order online and choose the "SHIP TO ME" option or call us to place an order and arrange for pickup at our studio.
My child missed class pictures can they be added to the photo?
Due to variations in lighting, locations, backgrounds, etc... we are unable to add people to class photos.
Can I come into your office to see my child's picture?
School pictures are not viewable in our office. You can view your child's picture online with your child's last name and student ID number.
SPRING PORTRAITS -PLEASE NOTE-
Only students ordering photos are photographed for Spring Portraits. Be sure your student takes their order form on picture day.
All SUSD students are photographed in the spring.
What is a Memory Mate?
A Memory Mate includes both an individual & team printed on an 8x10 sheet. Click HERE to view our sports products.
Who can be in a buddy picture?
Siblings, teammates, parents, etc... Basically anyone! Buddy pictures are limited to 4 people.
My child has multiple orders. Can you package their photos separately?
All orders that are delivered to the coach will be packaged the same envelope. If you would like your child's order to be packaged separately you must place an order online and choose the "SHIP TO ME" option or call us to place an order and arrange for pickup at our studio.
My child missed pictures can they still get a picture taken?
Yes! We are happy to take a make up picture here at our office within one week of the original picture day. Please contact us to schedule a time. If it has been longer than one week you can still come to our retake day in November or May.
My child missed team pictures can they be added to the photo?
Due to variations in lighting, locations, backgrounds, etc... we are unable to add people to team photos.
Can I view and order sports pictures online?
Yes. Coaches are given a card for each player that will have their online access code. If you did not receive one from your coach, we can give you the code if you provide us with your students team name, first and last name, and school Student ID number.